Frequently Asked Questions

Q: Are your products new or reconditioned?
Q: Are your products new or reconditioned? A: 95% of our products are new. If something is reconditioned, there will be an (R) to the right of the model number, and our Factory Renewed Logo will appear in the upper right hand corner of the Detailed picture of the merchandise. Our ninety day warranty will apply. Return to Top

[Back To Top]
Q: How long does it take to process & ship orders?
A: All orders received Tuesday thru Friday prior to 1:00 p.m. EST will be processed the same business day. Orders received on Monday after 9:00 a.m., will be processed on Tuesday due to the high volume incurred from the weekend. International orders may be delayed one business day. Military, Hawaii, Alaska and Puerto Rico orders being shipped via the US Postal Service will be delayed one business day. Return to Top

[Back To Top]
Q: Will you ship my order USPS?
A: Yes, we can ship within the United States via the US Postal Service. You must present a PO Box as the delivery address for our US Postal shipping calculator to be activated. We ship into Canada via the US Postal Service however the website will offer Global Express Rates only. If you would like USPS Airmail parcel post delivery you must make a request for this service within the Comment Box of our order form. Please be advised a brokers fee and duties may be due upon delivery by the recipient of the package. Return to Top

[Back To Top]
Q: Do you ship internationally?
A: Yes, we will DROPSHIP internationally into Canada ONLY. We ship packages via the US Postal Service Global Express (a customs or brokers fee may be due upon delivery). We do ship items internationally to OUR CUSTOMERS ONLY via the US Postal Service (Global Express). A customs and duty fee may be applied upon delivery to the receipient of the package. Return to Top

[Back To Top]
Q: What is the delivery time for orders?
Regular ground shipments take from 1 to 10 days depending on your location.

[Back To Top]
Q: What is your warranty return policy?
A: See warranty page for full details. A Return Authorization Number is required for all returns.

[Back To Top]